Privacy Policy

Privacy Policy – Mother Earth Massage Mildura

Effective Date: 16/07/2026

Mother Earth Massage Mildura is committed to protecting your personal information and handling it in accordance with current Australian privacy laws and professional standards.

This Privacy Policy explains how Mother Earth Massage Mildura collects, uses, discloses, stores and protects your personal information when you make an enquiry, appointment, complete an intake form or receive any treatment or service.

1. What Information We Collect

We may collect personal information including:

  • Your full name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact details

  • Medical history and relevant health information

  • Current medications or injuries relevant to your treatment

  • Treatment notes and appointment history

  • Payment information (excluding full credit card details where processed by third-party payment providers)

Health information is considered sensitive information under Australian privacy law and is collected only with your consent.

2. Why We Collect Your Information

We collect your personal information to:

  • Provide safe and appropriate massage therapy treatments

  • Assess your health needs and suitability for treatment

  • Maintain accurate client records

  • Manage appointments and communicate with you

  • Process payments

  • Meet our legal, insurance and professional obligations

  • Respond to emergencies where necessary

We only collect information that is reasonably necessary to provide our services in a safe, ethical & legal manner.

3. How We Collect Your Information

Your information may be collected:

  • Through client intake forms

  • During consultations

  • During treatment sessions

  • Through online booking systems

  • Via email, phone or SMS communications

4. Disclosure of Personal Information

Your information will remain confidential and will only be disclosed:

  • With your consent

  • Where required or authorised by Australian law

  • If necessary to protect your health or safety in an emergency

  • To our professional indemnity insurer if required for a claim

  • To trusted service providers (such as secure booking, payment or record-keeping systems) who assist in operating the business and are required to keep your information confidential

We do not sell or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your records may be stored:

  • In secure electronic practice management software

  • In password-protected digital device/s for contact purposes (name, contact number &/or email address)

Only authorised persons have access to your information.

6. Record Retention

Client records are retained for the period required under applicable Australian laws and professional guidelines. When records are no longer required, they are securely destroyed or permanently deleted.

7. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests can be made using the contact details below.

8. Marketing Communications

We may send appointment reminders or occasional information about our services.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option if provided.

9. Website and Cookies

If you visit our website or use our online booking system, limited information such as IP address, browser type or cookies may be collected to improve website functionality and user experience.

10. Complaints

If you believe your privacy has been breached, please contact us first so we can investigate and resolve your concerns.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available upon request or on our website.

12. Contact Us

Mother Earth Massage Mildura
Owner: Shaiy Panton
Phone: 0436369976
Email: mem.mildura@gmail.com

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact me using the details above.